Store FAQ
Last Updated: 1/1/2026

This Store FAQ provides quick answers to common questions about ordering, shipping, and returns for the official Ali Caldwell online store, operated by 2Maro Media Inc.

Orders typically take three to seven business days to process, while items fulfilled by print-on-demand or third-party partners may take five to fourteen business days. During high-volume periods, processing times may be longer. Once your order ships, you will receive tracking information by email. Some orders may arrive in multiple packages due to different fulfillment sources.

We ship worldwide, and international customers are responsible for customs fees, VAT, and import taxes. Carriers used include USPS, UPS, FedEx, DHL, and others chosen by fulfillment partners. Delivery times vary based on destination and carrier performance.

Most items are final sale. Returns are only accepted if an item arrives damaged, defective, or incorrect, and must be reported within seven days. Digital products cannot be refunded. If your package is marked “delivered” but you have not received it, we will help you contact the carrier, but replacements for stolen packages are not guaranteed.

If you need to update your shipping address, please contact us immediately. Once a package has shipped, we cannot change the address. For all store-related questions or support, contact 2Maro Media Inc. using the phone number or email provided on the Site.